General Privacy Policy
In Cooperating Volunteers, S.L, we are committed to protecting your privacy. We want to be transparent about the data we collect, how we use it, and the rights you have to control your data.1. User Information
Cooperating Volunteers, S.L is the data controller of the User’s personal data and informs you that this data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (GDPR) regarding the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and in accordance with Organic Law 3/2018 of December 5 (LOPDGDD) concerning the processing of personal data and the free circulation of such data. Therefore, the following information regarding the processing is provided:
What is the purpose of processing your personal data?
In Cooperating Volunteers, S.L, we process the personal data of interested individuals for the management and development of communications (user contact, resolution of inquiries, etc.), as well as to attend to requested services and carry out our activities.
We will process your volunteer requests and any type of request related to the services offered on our website that is made by the user through any of the contact methods provided. We collect this data to manage your volunteer requests.
We also manage and moderate comments made by users on the news published on the blog.
Additionally, we handle the processing and collection of reservation requests made by the user.
We provide volunteers with an online account so that they can access all information regarding their volunteer status at Cooperating Volunteers using their login credentials. They can also view all the details and conditions of their selected volunteer programs and make payments for the chosen volunteer work.
We maintain a relationship for sending advertising and commercial communications as well as news about our services to users who decide to subscribe to our newsletter. If you do not wish to receive these communications, please send us an email at: hola@volunteerabroadcooperating.com, indicating “No Publi” in the subject line.
We also act as intermediaries with the insurance company to manage the coverage and collection of travel insurance requests made by volunteers or entities. We handle these insurance requests and their collection. The insurance will be provided by the company:
Europ Assistance España, De Seguros Y Reaseguros, S.A. CIF: A-28461994.
- Registered office: Calle Orense, number 4, 28020, Madrid.
- Email: atencion_cliente@europ-assistance.es
For more information please visit http://www.europ-assistance.es/es/politica-de-privacidad
Regarding the publication of personal data on social media platforms that our website may share, under no circumstances are such data processed beyond responding to your inquiries or suggestions. The privacy policy is determined by the entities responsible for those websites. We cannot be held responsible for the personal information that each user may choose to publish.
Concerning the images displayed in the website’s photo galleries, you have the right at all times to object to their publication if you appear in any of them and do not wish to be featured.
What type of data do we process?:
In addition to the various methods of data collection mentioned, as well as the different processing purposes outlined, we would like to inform you that the types of data we may process in our information system are:
- Identifying information
- Email addresses
- Postal addresses
- ID cards, passports
- Special dietary information (if the volunteer has special dietary needs)
- Health data (only in cases of significant medical conditions)
- Bank account numbers
How long will we retain your data?
Personal data will be kept for as long as there is an ongoing relationship with you, either as a client or another type of interested party; as long as their deletion is not requested; or as long as there is a legal requirement or obligation to retain them.
When data is no longer necessary for the purposes for which it was collected, it will be deleted, ensuring its confidentiality.
What is the legal basis for processing your data?
The legal basis for processing your personal data is the relationship maintained with you based on the fulfillment of a contract and/or business relationship, as well as the explicit consent you may have provided for additional processing, such as through the website’s contact form and any other processing that necessarily involves the collection of your personal data. A clear affirmative action by the data subject will be a mandatory requirement for this purpose.
We inform you that the personal data requested on this website are strictly necessary to formalize and manage the relationship with you. Therefore, if you do not provide them, we will not be able to maintain such a relationship. In any case, this primary purpose is not contingent upon consent for the processing of data that are not necessary for this primary activity.
To which recipients will your data be disclosed?
In some cases, it is necessary for third parties to access the information you have provided to us in order to provide the requested service. For example, companies that provide us with other services such as information technology (data storage and processing, etc.).
International Data Transfer
Entities collaborating with Cooperating Volunteers, S.L. will have access to your data at the destination selected by the volunteer. In any case, you can request more information about the processing and destination of your data.
These third parties only have access to the personal information they need to carry out these services. They are required to keep your personal information confidential and cannot use it for any other purpose than what we have requested of them.
The data of the interested parties will not be disclosed to any third party, except as required by law.
What are your rights when you provide and/or we process your data?
As an interested party, you may exercise any of the following rights related to data protection at any time:
- Access your data: you have the right to access your data to know which personal data we are processing that concerns you.
- Request the rectification or deletion of your data: under certain circumstances, you have the right to rectify any personal data that you believe is inaccurate and pertains to you and to request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
- Request the restriction of data processing: Under certain circumstances, you have the right to request the restriction of data processing. In such cases, we will only retain the data for which you have requested processing restriction for the exercise or defense of legal claims.
- Data portability: Under certain circumstances, you have the right to receive your personal data, which you have provided to us, in a structured, commonly used, and machine-readable format, and you have the right to have this data transmitted by our company to another data controller.
- Object to data processing: Under certain circumstances and for reasons related to your particular situation, you have the right to object to the processing of your data. In such cases, we will stop processing them unless we have compelling legitimate grounds for the processing, or if it is necessary for the exercise or defense of legal claims.
- Right to file a complaint with the supervisory authority if you have not obtained satisfaction in the exercise of your rights, in this case, with the Spanish Data Protection Agency at http://www.aepd.es.
We inform you that you may exercise your rights regarding your personal data through any of the following means:
Postal address: Camí del Mig, 125 | Floor 2 Door 36
Email: hello@volunteerabroadcooperating.com
Sending communications or information
Our policy regarding the sending of information through electronic means (email, instant messaging, etc.) is limited to sending communications that we consider of interest to our users and stakeholders, related to the functions and activities of the company, or that you have consented to receive.
If you prefer not to receive these messages, we will offer you the opportunity to exercise your right to cancel and opt-out of receiving these messages, in accordance with the provisions of Title III, Article 22 of Law 34/2002 on Information Society Services and Electronic Commerce.
2. Mandatory or optional nature of the information provided by the user
Users, by checking the corresponding boxes and entering data in the fields of the contact form or presented in download forms, expressly and freely, unequivocally accept that their data is necessary to fulfill their request by the provider, and the inclusion of data in the remaining fields is voluntary.
The user guarantees that the data provided is true, accurate, complete, and up-to-date, and is responsible for any direct or indirect damage or harm that may result from a breach of this obligation.
In the event that the user provides data belonging to a third party, they guarantee that they have informed said third party of all the aspects contained in this Privacy Policy and obtained their consent to provide us with their data for the intended processing purpose. All of this, prior to providing the data of a third party.
If not all the data is provided, it is not guaranteed that the information and services provided will be fully tailored to your needs.