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These General Terms and Conditions of Contract are governed by the provisions set forth in Royal Legislative Decree 1/2007, of November 16, on the General Law for the Defense of Consumers and Users, and other complementary laws, amended by Royal Decree-Law 23/2018, of December 21, transposing directives on trademarks, rail transport, and combined travel and linked travel services, Law 4/2022, of February 25, on the protection of consumers and users against situations of social and economic vulnerability, and Law 7/1998, of April 13, on general contract conditions, and by the provisions outlined below.
Any contract with COOPERATING VOLUNTEERS, S.L. is subject to these GENERAL TERMS and CONDITIONS of sale, which are freely published below so that each customer of the combined volunteering experience travel package can know and verify the purchase and specific terms.
The GENERAL TERMS AND CONDITIONS aim to regulate the contractual terms for the provision of SERVICES by COOPERATING VOLUNTEERS, S.L., and, where applicable, the consideration owed by the customer of the combined volunteering experience travel package for using certain SERVICES. The provision of the SERVICES will be carried out through the acquisition, provision, organization, use, and management by COOPERATING VOLUNTEERS, S.L. of the necessary technical, human, and operational resources, and always, in any case, as compensation for the prices in effect at any given time when the SERVICES are chargeable.
Simply browsing the website https://volunteerabroadcooperating.com/ will not be considered a SERVICE.
COOPERATING VOLUNTEERS, S.L. specially safeguards and protects the customer of the combined volunteering experience travel package in the terms detailed in these GENERAL TERMS AND CONDITIONS, as well as in the LEGAL NOTICE and PRIVACY POLICY.
The request, management, and payment of services through the website https://volunteerabroadcooperating.com/, owned by COOPERATING VOLUNTEERS, S.L., implies the acceptance of this document by the customer of the combined volunteering experience travel package, who has read, understood, and comprehends the content presented, who is a person with sufficient capacity to contract or is assisted by a third party, who is over 15 years old, and who agrees to all the terms and conditions set forth herein.
These GENERAL TERMS AND CONDITIONS will have an indefinite validity period and will apply to all requests made through the website https://volunteerabroadcooperating.com/.
COOPERATING VOLUNTEERS, S.L. reserves the right to modify these GENERAL TERMS AND CONDITIONS without affecting requests made prior to the modification.
Any user who accesses the website and contracts the services offered by COOPERATING VOLUNTEERS, S.L. (hereinafter, the services or the service, product, products, program, or combined volunteering experience travel package) agrees to be bound by these GENERAL TERMS AND CONDITIONS. The user must have read these terms carefully before contracting the services.
In addition to the content of these GENERAL TERMS AND CONDITIONS, each combined volunteering experience travel package will be subject to PARTICULAR TERMS AND CONDITIONS, which will vary depending on the chosen volunteering experience travel package and the selected destination.
It is necessary for the customer of the combined volunteering experience travel package to carefully read the PARTICULAR TERMS AND CONDITIONS of the chosen travel package before proceeding with the selection and contracting of the same. The specific PARTICULAR TERMS AND CONDITIONS will be available on each of the web pages dedicated to each combined volunteering experience travel package, in the pre-contractual information, and in the combined travel contract, with the content of the latter taking precedence over the GENERAL TERMS AND CONDITIONS in the event of a discrepancy.
The purchasing procedure will be carried out in Spanish.
IDENTITY OF THE PARTIES
On one side, COOPERATING VOLUNTEERS, S.L., with its registered office at Camí del Mig, 125, second floor, door 36, Mataró, 08302, Barcelona, Spain, and email address hello@cooperatingvolunteers.com, and customer service phone number +34 690 79 93 83, and on the other side, the customer of the combined volunteering experience travel package who completes a form with the required data and requests to participate in one of the combined volunteering experience travel packages offered.
SPECIFIC INFORMATION ABOUT THE COMBINED VOLUNTEERING EXPERIENCE TRAVEL PACKAGE
DOCUMENTARY AND HEALTH REQUIREMENTS
Passport, visa, health, or any other requirements may be subject to change, and the customer of the combined volunteering experience travel package must verify these requirements before traveling. It is the customer’s responsibility to obtain all the necessary documents for their trip, ensure they are in good condition, and carry them with them.
COOPERATING VOLUNTEERS, S.L. will provide guidance to the customer of the combined volunteering experience travel package regarding the fulfillment of these obligations, but it assumes no responsibility if such advice was not requested or if the customer did not follow up on it, nor for any additional costs that may arise in such cases.
It is the responsibility of the customer of the combined volunteering experience travel package, not COOPERATING VOLUNTEERS, S.L., to ensure that the necessary visas and/or permits are in order and valid. Therefore, the customer must consult with the relevant embassy and/or consulate prior to traveling.
The customer of the combined volunteering experience travel package will be solely responsible for obtaining the necessary documents to travel abroad, including passport, visa, work permit (if required), health and accident insurance, and any other personal documents or those indicated by the relevant consulates and/or embassies. If the customer of the combined volunteering experience travel package decides to obtain a “visa on arrival” for countries where this procedure is allowed, COOPERATING VOLUNTEERS, S.L. will not be responsible, under any circumstances, if the visa is denied upon arrival and the customer is unable to enter the country of destination and continue with their travel plans. In such cases, the customer’s non-presentation will be considered a “no show,” and the customer will not be entitled to any refund for the unused travel services.
COOPERATING VOLUNTEERS, S.L. is not responsible if entry to a country is denied due to issues such as incorrect visa, documentation, or passport.
Each customer of the combined volunteering experience travel package must take responsibility for checking, confirming, and managing their vaccination requirements with their vaccination center, determining which vaccines are required (mandatory and recommended) for their specific type of trip and destination. COOPERATING VOLUNTEERS, S.L. only suggests and provides advice on health-related procedures, which are merely indications and travel recommendations. COOPERATING VOLUNTEERS, S.L. recommends that customers visit their medical center/vaccination center three months before the start of the program.
Application Process for a Spot in the Combined Volunteer Experience Trip
There are two ways for the client of a combined volunteer experience trip to apply for a spot in their desired trip:
The client’s placement in the combined volunteer experience trip cannot be definitively confirmed until the Registration Fee has been fully paid.
If the spot is not confirmed and the Registration Fee has already been paid at the time of the application, COOPERATING VOLUNTEERS, S.L. will refund the paid Registration Fee to the client.
REGISTRATION FEES
COOPERATING VOLUNTEERS, S.L. offers clients of combined volunteer experience trips three types of “Registration Fee.” Depending on the option selected, the refund conditions vary in the event of voluntary cancellation by the client:
IMPORTANT NOTES
The Registration Fee for all clients who book their combined volunteer experience trip through a Retail Travel Agency that has a distribution agreement with COOPERATING VOLUNTEERS, S.L. will be determined by the Travel Agency.
IMPORTANT NOTES
Clients booking their program under an Agreement between COOPERATING VOLUNTEERS, S.L. and their educational institution will be subject to the BASE Registration Fee. At the time of registration, they must provide proof that they are currently enrolled at the institution.
PROGRAM COST
The details of the Program Costs are described on each program’s page. All transaction costs related to online payments, banking fees, or wire transfers must be covered by the client of the combined volunteer experience trip.
Program costs may be subject to changes, but this will not affect clients who have already paid their Registration Fee.
The Program Cost must be paid thirty (30) days before the start of the combined volunteer experience trip. If the booking is made within 30 days of the trip’s start date, the Program Cost must be paid at the time of the application. Failure to make this payment may result in the loss of the spot without any refund of the Registration Fee.
Payment of the Program Cost does not guarantee the exact execution of the selected program. In certain developing countries, a degree of flexibility is required from participants. Occasionally, factors such as a shortage of local staff, the institutions where programs are carried out, arbitrary decisions by local authorities, or national holidays may slightly modify the selected program. In such cases, the client will be offered participation in and relocation to different projects within the same partner organization.
IMPORTANT NOTES
Clients booking their program under an Agreement between COOPERATING VOLUNTEERS, S.L. and their educational institution will have their paid Registration Fee deducted from the total Program Cost as a reservation.
IMPORTANT NOTES
Clients booking through a Retail Travel Agency that has a distribution agreement with COOPERATING VOLUNTEERS, S.L. must pay the Program Cost under the terms and deadlines set by the Travel Agency.
RISKS
Being a client of a combined volunteer experience trip involves traveling, cooperating, and working in parts of the world where certain personal risks may arise. The client acknowledges and assumes any potential risks of any nature that may occur during the validity of this volunteer agreement.
The locations of the combined volunteer experience trips are often in areas where accommodation, transportation, security, hygiene, telecommunications, infrastructure development, and medical services are not equivalent to those available in the client’s home country or what might be expected from a conventional vacation trip.
COOPERATING VOLUNTEERS, S.L. will not be held responsible, beyond its legally required obligations, for accidents, injuries, loss of personal belongings, or even third-party incidents, including death, caused by circumstances beyond its control. The client fully assumes all responsibility; however, COOPERATING VOLUNTEERS, S.L. will provide assistance, support, and guidance to the client as required by law in their destination.
The client understands that certain unforeseen situations may arise during their trip, including but not limited to:
The client assumes all risks associated with the trip to the maximum extent permitted by law and acknowledges that a degree of flexibility is required, as itineraries, accommodations, and transportation may be subject to changes without prior notice due to various factors. Additionally, the client recognizes that COOPERATING VOLUNTEERS, S.L. operates through a network of partners, including businesses, NGOs, charities, government agencies, and individuals, throughout the country to facilitate the volunteer experience.
The client agrees to indemnify COOPERATING VOLUNTEERS, S.L. and its partner organizations for any claims, demands, losses, costs, expenses, legal fees, or compensations that may arise directly or indirectly due to:
LOCAL RULES AND HOLIDAYS
COOPERATING VOLUNTEERS, S.L. is not responsible for any violations of laws or regulations in the destination country committed by the client of the combined volunteer experience trip.
The client must comply with the rules established by the partner organization, the workplace where the volunteer services are provided, and the host family. Breaking these rules will result in expulsion from the program without any right to a refund for unused services. The possession, use, and/or consumption of illegal drugs in the destination country is strictly prohibited and will result in immediate expulsion from the program without any refund. The client agrees to follow the code of conduct set by the partner organization.
Additionally, if COOPERATING VOLUNTEERS, S.L. and/or its local partner organizations receive repeated complaints about the client’s attitude and/or inappropriate behavior toward other participants, the local community, or the partner organization, this may result in immediate expulsion from the program without any refund. Examples include but are not limited to:
Religious and cultural holidays, as well as local festivities, may affect or modify the volunteer trip schedule. The provided calendar is for reference only and may change due to unexpected celebrations. Additionally, volunteer centers may independently decide to close for reasons beyond the control of the organizers.
METHODOLOGY OF COOPERATING VOLUNTEERS, S.L.
COOPERATING VOLUNTEERS, S.L. will provide the following support and services to clients of the combined volunteer experience trip:
DETAILED INFORMATION ABOUT AVAILABLE COMBINED VOLUNTEER EXPERIENCE TRIPS
All information regarding the various combined volunteer experience trips can be found on the official website: https://volunteerabroadcooperating.com/
For any additional inquiries, users can contact: hello@cooperatingvolunteers.com
IMPORTANT NOTE ABOUT MEDICAL VOLUNTEER EXPERIENCE TRIPS
Medical volunteer trips are available for clients from the healthcare field. However, specific conditions apply:
MINIMUM & MAXIMUM AGE REQUIREMENTS
Anyone can participate in a combined volunteer experience trip. However, the following age-related policies apply:
MULTIPLE VOLUNTEER PROGRAMS IN THE SAME DESTINATION
Clients can participate in multiple volunteer programs within the same country by paying a single Registration Fee.
WORK SCHEDULE
The working hours depend on the specific program. However, in general, volunteer activities take place Monday to Friday for 4 hours per day.
TRAVEL INSURANCE
Having travel insurance that covers at least medical assistance at the destination is mandatory for all volunteer experience trips with COOPERATING VOLUNTEERS, S.L.
Insurance is available through COOPERATING VOLUNTEERS’ platform, managed by Villamuza & Cea, S.L. Asegurados Solidarios, and provided by Europ Assistance.
CANCELLATION & REFUND POLICY
The cancellation policy and refund amount depend on the selected registration option: BASE REGISTRATION FEE – €210
Non-refundable in case of cancellation.
Program fee is non-refundable if cancellation occurs less than 30 days before the program start date.
SMART REGISTRATION FEE – €250
days before and no refund is requested.
FLEXIBLE REGISTRATION FEE – €310
before and no refund is requested.
IMPORTANT NOTES
Clients enrolling through agreements with educational institutions will be subject to the BASE Registration Fee cancellation policy.
IMPORTANT NOTES
Clients booking through a partnered Travel Agency will be subject to the cancellation policy set by the agency according to applicable regulations.
INDEPENDENCE OF COOPERATING VOLUNTEERS FROM PARTNER COMPANIES
COOPERATING VOLUNTEERS, S.L. operates independently from its partner organizations, travel agencies, and recommended service providers.
It is not responsible for any issues beyond its direct management, unless legally required otherwise.
GENERAL INFORMATION
INTERNATIONAL DATA TRANSFER
In accordance with Chapter V of the GDPR, by accepting these terms and conditions, you expressly agree that your data will be sent to the countries where COOPERATING VOLUNTEERS, S.L. has collaborating entities. If you do not authorize us, we will not be able to process your volunteer application. Our entity will make every effort to ensure that your data is treated with the highest confidentiality and security. In any case, you can request more information about the processing and destination of your data.
DEFINITIONS
Volunteer Experience Combined Trip: This is a trip in which at least two travel services are combined for the same trip or vacation, as long as the combination is formalized in a single contract, regardless of whether the customer requests it or not. It is also considered a volunteer experience combined trip if, despite being formalized in multiple contracts:
It is also considered a volunteer experience combined trip if it combines a travel service (transportation, accommodation, and car rental) and additionally one or more tourist services, provided that:
Travel Service: Travel services include passenger transportation, accommodation when it is not part of passenger transportation and does not have a residential purpose, car rentals (Royal Decree 750/2010, of June 4), and any other tourist service that does not form part of the travel services mentioned above.
Volunteer Experience Combined Trip Contract: This is a contract formalized in a single contract for the total trip or the formalization of several contracts for each of the travel services included in the volunteer experience combined trip offered.
Start Date of the Volunteer Experience Combined Trip: This is the day when the execution of the travel services included in the contract begins.
Repatriation: The return of the customer to the place of departure or any other place agreed upon by the contracting parties.
Non-conformity: The non-execution or incorrect execution of the travel services included in a volunteer experience combined trip contract.
Customer of the Volunteer Experience Combined Trip: Any person who intends to enter into a contract or has the right to travel under a contract.
Businessperson: A person who serves customers of volunteer experience combined trips in person or online, either as an organizer, as a collaborating entity, or as a businessperson who provides travel services or as a provider of travel services.
Organizer: A businessperson who combines and sells or offers volunteer experience combined trips directly, through or alongside another businessperson.
Collaborating Entity: A businessperson other than the organizer who sells offers for volunteer experience combined trips.
Minor: Any person under the age of eighteen.
Inevitable and Extraordinary Circumstances: These are situations that are beyond the control of the party alleging the situation and whose consequences could not have been avoided even if all reasonable measures had been taken.
Point of Sale: This refers to any retail facility, whether movable or immovable, or a retail website or a similar online retail device, even if these websites or devices are presented to the volunteer experience combined trip customers as a single device, including a telephone service.
Establishment: Access to and operation of a non-salaried economic activity, as well as the constitution and management of companies, especially corporations, under the conditions established by law, for an indefinite duration, particularly through an established infrastructure.
Pre-contractual Information: Pre-contractual information is the information that the organizer or, where applicable, its collaborating entities are required to provide to the customer before the customer becomes bound by any contract or offer.
GENERAL ISSUES
The conditions described apply to applications made through the website https://volunteerabroadcooperating.com/ and to applications made by third-party entities with which COOPERATING VOLUNTEERS, S.L. has formalized collaboration agreements.
The images published on https://volunteerabroadcooperating.com/ are from places and volunteer experience combined trips.
The currency used for payment of the application and the program will be the euro.
The customer of the volunteer experience combined trip agrees not to contact directly any of the partner organizations of COOPERATING VOLUNTEERS, S.L., which have been introduced through COOPERATING VOLUNTEERS, S.L., and will not establish any agreement with them without the approval of COOPERATING VOLUNTEERS, S.L., except for:
COOPERATING VOLUNTEERS, S.L. commits to adapting the fulfillment of its commitments to the circumstances present at any given time, which may vary substantially depending on the conditions of the service subject to the agreement.
COOPERATING VOLUNTEERS, S.L. reserves the right to interrupt or alter any aspect of the services provided at any time due to force majeure or other equivalent or duly justified reasons, always considering the interests of the volunteer experience combined trip customer and the activity subject to the program.
ORGANIZATION OF THE VOLUNTEER EXPERIENCE COMBINED TRIP
Customers of the volunteer experience combined trip are solely responsible for obtaining and maintaining all the necessary documents to enter the country of origin and remain there, as well as those documents required to transit through any intermediate countries, and other travel-related documents.
AIR TRANSPORT SERVICES
COOPERATING VOLUNTEERS, S.L. offers the consumer various flight travel services.
APPLICABLE REGULATIONS
As long as applicable legislation is not contravened, the transportation and other services provided by the carrier will be governed by the terms and conditions established in the air ticket, the applicable tariffs, and the transportation conditions imposed by the carrier.
TARIFFS AND CONDITIONS
The prices for the flight services sold by COOPERATING VOLUNTEERS S.L. are those provided by the service operator. Additional costs, such as visas or departure taxes from the country or territory of origin, are not included.
Airport taxes may be subject to change after the ticket purchase. If there is an increase in these taxes or fees after the purchase, the passenger must pay the corresponding difference compared to the amount shown at the time of purchase, in accordance with applicable legislation. If delays or late payments in the reservation cause changes in the applicable fare or airport taxes, such differences will be charged to the consumer from the moment of the reservation until the ticket is issued.
To ensure the most competitive rates, COOPERATING VOLUNTEERS S.L. will preferentially offer round-trip tickets. The cancellation and modification conditions for tickets will be subject to the change and cancellation policy of each airline. The consumer is explicitly informed that the cancellation of the outbound flight will automatically, and generally, result in the cancellation of the return flight.
DOCUMENTATION
Given the constant variability in the entry, exit, and transit requirements set by the government authorities of each country, which may change without prior notice due to their sovereignty, COOPERATING VOLUNTEERS S.L. informs consumers that it is their sole responsibility to ensure they have the necessary documentation required by the laws and competent authorities of the countries of origin, destination, and transit. Additionally, the consumer must comply with the established government requirements (including, but not limited to, mandatory vaccinations) without the possibility of making any claims against COOPERATING VOLUNTEERS S.L. in case of denied boarding or access due to failure to comply with such requirements. Consumers are advised to check with their Ministry of Foreign Affairs, as well as with the corresponding embassies or consulates, to verify the necessary documentation for their trip, including visas, special authorizations, and health requirements. The information can also be found on the official website of Spain’s Ministry of Foreign Affairs (http://www.exteriores.gob.es) or with the relevant authority of their nationality.
The traveler is solely responsible for verifying and ensuring that their passport is valid for at least six (6) months from the start date of the trip. COOPERATING VOLUNTEERS S.L. will not be held responsible for any inconvenience, damage, or inability to travel due to presenting an expired passport or one with less than the required validity period.
The consumer is responsible for obtaining the boarding pass through the methods provided by the airline.
The customer acknowledges and agrees that requesting a hold on an airline fare does not guarantee the price of the flight will remain unchanged. Airlines may modify fares based on their commercial policies, availability, changes in taxes or fees, among other factors. COOPERATING VOLUNTEERS S.L. is not responsible for such modifications and recommends the customer confirm and issue the ticket as soon as possible to minimize the risk of price variations.
RECONFIRMATION OF FLIGHT SCHEDULES AND CONDITIONS
The consumer must reconfirm their flight schedules with the airline at least 24 hours before departure.
It is recommended to arrive at the airport at least two (2) hours before departure for domestic flights and at least three (3) hours before departure for international flights.
BAGGAGE
Checked baggage must be registered at the airline’s counter. The airline may impose restrictions on the number of items, weight, or additional charges.
For baggage issues (damage, delays, losses), the consumer must report the problem before leaving the airport and submit a formal claim in accordance with the time limits established in the Montreal Convention:
CANCELLATIONS, REFUNDS, AND MODIFICATION OF AIRLINE RESERVATION DETAILS
COOPERATING VOLUNTEERS S.L. considers reservations with an assigned locator as confirmed and final. Once tickets are issued, the cancellation and modification conditions set by the airline apply.
In case of a flight cancellation or delay, the applicable regulations (Regulation (EC) 261/2004 and the Montreal Convention) will apply.
If the airline cancels, delays, or denies boarding, the consumer must file a claim directly with the airline.
If the airline does not meet its obligations in cases of cancellation or delay, the consumer may file a claim with the national competent authority in the country of origin or destination.
There are non-refundable fare tickets. In these cases, the consumer expressly agrees that no refund request will be accepted.
It is recommended to purchase Cancellation Insurance at the time of booking.
If the consumer provides incorrect information in the reservation, they must immediately contact COOPERATING VOLUNTEERS S.L. to minimize potential additional costs.
CANCELLATION INSURANCE
COOPERATING VOLUNTEERS S.L. offers the consumer the option to purchase Cancellation Insurance, which may allow them to recover the amount paid for the airline reservation. The purchase of this insurance is strongly recommended and will be valid at the time of reservation confirmation through the cross-selling process. The consumer is also encouraged to review the insurance’s Specific Terms and Conditions, including its exclusions, before proceeding with the purchase.
MISCELLANEOUS UNPAID AIRLINE TICKETS
In the event the consumer fails to transfer the payment to the provided bank account for the reserved airline tickets, regardless of the reason, the reservation may be canceled without prior notice.
THE COMBINED VOLUNTEERING EXPERIENCE TRAVEL CONTRACT
COOPERATING VOLUNTEERS, S.L.proporcionará al cliente de viaje combinado de experiencia de voluntariado una copia del contrato de viaje combinado de experiencia de voluntariado que formalicen las partes, poniéndolo a su disposición en el apartado específico destinado a tales efectos del Panel del Cliente de viaje combinado de experiencia de voluntariado de la página web https://www.cooperatingvolunteers.com/.
Formarán parte integrante del contrato de viaje combinado de experiencia de voluntariado, todas las condiciones que regulan el viaje combinado de experiencia de voluntariado contratado, en concreto, las CONDICIONES GENERALES dispuestas en este texto, las condiciones precontractuales, y las CONDICIONES PARTICULARES pactadas entre COOPERATING VOLUNTEERS, S.L.y el cliente de viaje combinado de experiencia de voluntariado.
PRICE
1. A) The Price of the Combined Volunteering Experience Travel Includes:
1. B) The Price of the Combined Volunteering Experience Travel Does Not Include:
1. B) i) Volunteer Tours
Once the trip is booked, the combined volunteering experience travel customers can proceed with the reservation of additional/optional services, such as booking a “safari” at the destination, which will not be considered an integral part of the combined trip.
For operational reasons, the reservation of the service can only be made through the Client Panel of COOPERATING VOLUNTEERS, S.L. The service must be paid directly to the service provider at the destination.
Once the trip is booked, the combined volunteering experience travel customers can proceed with the request and payment for the eSIM processing services provided by AIRALO, through the combined travel Client Panel. COOPERATING VOLUNTEERS acts only as an intermediary in processing the SIM card. In this case, any issues with the SIM card must be reported directly to the eSIM operator. In compliance with Regulation (EU) 2016/679 of the European Parliament and Council, of April 27, 2016, regarding the protection of natural persons and the Organic Law 3/2018 of December 5, 2018, on Personal Data Protection and Guarantee of Digital Rights, regarding the processing of personal data and the free circulation of this data, the personal data provided by the client (email) will be processed by COOPERATING VOLUNTEERS and communicated to the collaborating company.
1. C) Price Modifications
The price of the combined volunteering experience trip has been calculated based on exchange rates, transportation tariffs, and fuel costs. Due to the constant rise in oil prices or other energy sources, the price of the combined volunteering experience trip may be modified after booking and confirmation, by the organizer or, if applicable, by their collaborating entities, as long as this ability is provided for in the formal contract.
Depending on the destination, the combined volunteering experience travel customer will be charged as part of the total price of the trip, the landing, boarding, or disembarking tourist taxes at ports or airports, as specified in the previous section. These amounts may be modified by third parties who are not directly involved in the execution of the combined volunteering experience trip, and as a result, they may be modified by the agency.
Regarding the Tourist Tax, it is a tax applied by hotel establishments in certain countries. The combined volunteering experience travel customer should check if such a tax exists according to their destination.
As a result of changes in the applicable exchange rates for the combined volunteering experience trip, COOPERATING VOLUNTEERS, S.L. may modify the trip’s price.
Any price modification resulting from any of the reasons mentioned above will be communicated by COOPERATING VOLUNTEERS, S.L. to the combined volunteering experience travel customer with justification of the increase and calculation in a durable medium, no later than twenty calendar days before the trip’s departure date.
Whenever the trip contract provides the organizer, or their collaborating entities, with the ability to modify the price, the combined volunteering experience travel customer will be entitled to a price reduction corresponding to any decrease in costs mentioned in this section that occur between the date of confirmation of the trip booking and the trip’s departure date. In the event of a price reduction, the organizer and, where applicable, their collaborating entities, will have the right to deduct the actual administrative costs of reimbursement due to the combined volunteering experience travel customer.
1. D) Price Reduction and Compensation for Damages:
The combined volunteering experience travel customer will be entitled to an appropriate price reduction for any period during which there has been a lack of conformity, unless COOPERATING VOLUNTEERS, S.L., or its collaborating entities, demonstrate that the lack of conformity is attributable to the combined volunteering experience travel customer.
The combined volunteering experience travel customer will be entitled to receive adequate compensation from COOPERATING VOLUNTEERS, S.L., or, where applicable, from its collaborating entities, for any damage or harm caused by any lack of conformity. The compensation will be paid without undue delay.
The combined volunteering experience travel customer will not be entitled to compensation for damages if COOPERATING VOLUNTEERS, S.L., or, where applicable, its collaborating entities, demonstrate that the lack of conformity is:
To the extent that international agreements binding on the European Union limit the scope or conditions of compensation payments by service providers included in a combined volunteering experience trip, these same limitations will apply to organizers and their collaborating entities. In other cases, the contract may limit the compensation to be paid by the organizer or their collaborating entities, provided that such limitation does not apply to bodily injuries or harm caused intentionally or by negligence and that the amount is not less than three times the total price of the trip.
Any entitlement to compensation or price reduction under the law will not affect the rights of the combined volunteering experience travel customer as provided under:
Combined volunteering experience travel customers will be entitled to file claims according to applicable law, those regulations, and international conventions.
Compensation or price reduction granted under the law and those granted under such regulations and international conventions will be deducted from each other to avoid overcompensation.
1. E) Agreed Payment Method
The parties will agree in the contract on the established payment method, whether paid in full or in installments, but the full amount must be paid before the departure date. If the price has not been received, it will be understood that the combined volunteering experience travel customer has unilaterally terminated the contract with the expenses and penalties set forth in the contract signed by the parties or, if applicable, those established in RDL 1/2007.
There are three payment methods available, and additional information will be provided after receiving the booking request form: via bank transfer, PayPal, or credit card payment.
ASSISTANCE
The combined volunteering experience travel customer may send messages, requests, or complaints regarding the execution of the combined volunteering experience trip directly to COOPERATING VOLUNTEERS, S.L. For the purposes of complying with terms or limitation periods, the acknowledgment of receipt of the messages, requests, or complaints will be considered as received when the customer receives the acknowledgment of receipt from COOPERATING VOLUNTEERS, S.L.
COOPERATING VOLUNTEERS, S.L. and its collaborating entities must provide appropriate and timely assistance to the combined volunteering experience travel customer in difficulty, especially in cases of unavoidable and extraordinary circumstances, particularly by:
COOPERATING VOLUNTEERS, S.L. and, where applicable, its collaborating entities may charge a reasonable fee for such assistance if the difficulty has been caused intentionally or through negligence by the combined volunteering experience travel customer. This surcharge will never exceed the actual costs incurred by COOPERATING VOLUNTEERS, S.L. or its collaborating entities.
If it is impossible to ensure the return of the combined volunteering experience travel customer as agreed in the contract due to unavoidable and extraordinary circumstances, COOPERATING VOLUNTEERS, S.L. or, where applicable, its collaborating entities will assume the cost of necessary accommodation, if possible of an equivalent category, for a period not exceeding three nights. Any additional costs will be the responsibility of the combined volunteering experience travel customer.
MODIFICATION OF OTHER TERMS OF THE CONTRACT
The combined volunteering experience travel contract, except for what is stated in the previous section, may be unilaterally modified by COOPERATING VOLUNTEERS, S.L. or, where applicable, its collaborating entities, before the start of the combined volunteering experience trip, provided that the change is insignificant, the ability to make such changes is included in the contract formalized with the customer, and the customer is informed in a durable medium about the price alteration.
However, in cases where COOPERATING VOLUNTEERS, S.L. is compelled to modify any of the main features of the combined volunteering experience trip contained in the precontractual or contractual conditions, or proposes to the combined volunteering experience travel customer an increase in the price of the combined volunteering experience trip by more than eight percent (8%) of the total price, before the start of the trip, the customer will have the option to accept the proposed change or terminate the contract without penalty.
If the substitute combined volunteering experience trip is of lower quality and cost, the customer will be entitled to a price reduction.
Contract term modifications must be communicated to the combined volunteering experience travel customer without delay and must refer to: the impact of the modification on the total price of the combined volunteering experience trip; the time frame within which the customer must communicate their decision to accept or terminate the changes, and what happens if the customer does not communicate anything, as well as, if applicable, the substitute trip offered and its price.
If the combined volunteering experience travel customer requests changes to their combined volunteering experience trip, the prices of the services may not match those published in the brochure or precontractual conditions during the booking process.
Nevertheless, once registered and before the start of the program at the destination, the combined volunteering experience travel customer may change the start date and duration of the program. These modifications will, in any case, be subject to availability and in some cases, may result in a modification of the initially agreed price by the parties. Each additional change to the start date or program duration will incur an administration fee of €45, unless it is free depending on the type of Registration Cost selected.
ASSIGNMENT OF THE COMBINED VOLUNTEERING EXPERIENCE TRAVEL CONTRACT
For the combined volunteering experience travel customer to have the ability to assign the combined volunteering experience travel contract to another person, the recipient must meet all applicable conditions of the contract, and the assignment must be communicated in advance to COOPERATING VOLUNTEERS, S.L. with reasonable notice of at least seven (7) calendar days before the start of the combined volunteering experience trip.
Both the assignor and the assignee will be jointly responsible for the payment of any outstanding amount as well as any additional costs caused by the assignment. COOPERATING VOLUNTEERS, S.L. will be responsible for providing the assignor with proof of the additional costs.
Any request for assignment management will incur an administration fee of €45.
PAYMENTS AND REFUNDS
The combined volunteering experience trip must be fully paid for the customer to receive all the services of the trip. In case the payment is rejected for any reason, the reservation will be canceled, and the customer will be informed to try to resolve the payment issue.
If the full payment of the agreed price is not received according to the conditions, it will be assumed that the customer has canceled the trip, and the provisions in the section “Resolution of the combined volunteering experience travel contract by the customer” will apply.
In case COOPERATING VOLUNTEERS, S.L. or its collaborating entities terminate the combined volunteering experience travel contract, they must refund the amounts already paid by the customer within a period not exceeding fourteen calendar days from the date of completion of the combined volunteering experience trip.
The customer who does not show up at the scheduled departure time for the contracted combined volunteering experience trip will not be entitled to any refund of the amount paid, unless there is a different agreement between the parties.
Regarding the travel insurance contracted by the customer, in no case will the premium paid be refundable.
Payment with Authorization/Account Deposit: For the payment of services reserved through the COOPERATING VOLUNTEERS, S.L. website, and for security reasons, in some cases, the agency may request the customer to provide a specific payment authorization (accompanied by the documentation required by the travel agency) or the payment may need to be made through any sales office open to the public in the COOPERATING VOLUNTEERS, S.L. commercial network or, if applicable, by making a deposit in the account, depending on the specific case.
RESOLUTION OF THE COMBINED VOLUNTEERING EXPERIENCE TRAVEL CONTRACT BY THE COMBINED VOLUNTEERING EXPERIENCE TRAVEL CUSTOMER
At any time, but always before the start date of the combined volunteering experience trip, the customer may resolve the contract with a penalty imposed by COOPERATING VOLUNTEERS, S.L. or its collaborating entities.
The combined volunteering experience travel contract may establish a fixed penalty depending on the number of days remaining until the start date of the trip, counting from the day the intention to resolve the contract is communicated.
If no fixed penalty is provided, the penalty amount in the combined volunteering experience travel contract will be the price of the combined volunteering experience trip, minus the cost savings and revenues derived from the alternative use of the travel services.
In cases where the contracted and canceled services, which are part of the combined volunteering experience trip, are subject to special economic conditions of contracting, the cancellation fees for withdrawal will be those established by the provider of each service.
If, as a result of changes in the conditions of the combined volunteering experience travel contract, the customer does not accept the substitution with another trip, COOPERATING VOLUNTEERS, S.L. or, where applicable, its collaborating entities will refund the amounts paid by the customer without applying penalties, within a maximum period of fourteen calendar days from the date of resolution of the contract.
The following customers will have the right to resolve the contract and receive a full refund of the combined volunteering experience trip price:
Customers will also have the right to a price reduction and/or compensation for damages if the travel services are not executed or executed incorrectly.
The customer, in accordance with article 97.1.l and 103.l of RDL 1/2007, does not have the right to withdraw from the combined volunteering experience travel contract, unless the combined volunteering experience travel contracts are made outside the commercial establishment. In that case, the customer will have a period of fourteen calendar days to exercise their right to withdraw, without needing to justify the decision.
RESOLUTION OF THE CONTRACT BY THE ORGANIZER OR ITS COLLABORATING ENTITIES
COOPERATING VOLUNTEERS, S.L. or, where applicable, its collaborating entities, may cancel the combined volunteering experience trip contract, compensating the customer for all payments made by the customer. However, they will not be liable for compensation, as long as the legal conditions established in RDL 1/2007 are met.
RESPONSIBILITY FOR RESERVATION ERRORS
COOPERATING VOLUNTEERS, S.L. will be responsible for errors caused by technical defects in the reservation system attributed to it, as well as errors made during the reservation process when COOPERATING VOLUNTEERS, S.L. has accepted to manage the reservation of a combined volunteering experience trip.
COOPERATING VOLUNTEERS, S.L. will not be responsible for reservation errors attributable to the customer of the combined volunteering experience trip caused by unavoidable and extraordinary circumstances.
EXECUTION OF THE COMBINED VOLUNTEERING EXPERIENCE TRIP CONTRACT
COOPERATING VOLUNTEERS, S.L. and, where applicable, its collaborating entities, will be responsible to the customer of the combined volunteering experience trip for the correct execution of the travel services included in the contract, depending on the obligations corresponding to them for their management of the combined volunteering experience trip. This applies regardless of whether these services are to be executed by them or by other providers.
However, the customer may direct complaints regarding the non-fulfillment or defective execution of the services that form part of the combined volunteering experience trip to COOPERATING VOLUNTEERS, S.L. and, where applicable, its collaborating entities, who will be obligated to provide information about the existing liability regime, handle the complaint directly or by referring it to the responsible party based on the scope of management, and inform the customer about the progress of the complaint, even if it is outside their area of management.
The party responsible to the customer of the combined volunteering experience trip will have the right to seek reimbursement from the business to which the non-fulfillment or defective execution of the contract is attributable, according to their respective scope of management of the combined volunteering experience trip.
When COOPERATING VOLUNTEERS, S.L. or, where applicable, its collaborating entities pay compensation, provide a price reduction, or fulfill other legal obligations, they may seek reimbursement from third parties who contributed to the event that led to the compensation, price reduction, or other obligations.
The customer must inform COOPERATING VOLUNTEERS, S.L. or, where applicable, its collaborating entities, without undue delay, of any non-conformity observed during the execution of a travel service included in the contract.
If any of the services included in the trip are not executed in accordance with the contract, COOPERATING VOLUNTEERS, S.L. and, where applicable, its collaborating entities must remedy the non-conformity, unless it is impossible or would incur disproportionate costs, considering the severity of the non-conformity and the value of the affected travel services. If the non-conformity is not remedied according to this section, the customer will be entitled to a price reduction and compensation for damages.
Notwithstanding the exceptions provided in the previous section, if COOPERATING VOLUNTEERS, S.L. or, where applicable, its collaborating entities, do not remedy the non-conformity within a reasonable period established by the customer, the customer may do so and request reimbursement for the necessary expenses. It is not necessary for the customer to specify a deadline if the organizer or, where applicable, its collaborating entities refuse to remedy the non-conformity or if an immediate solution is required.
When a significant proportion of the travel services cannot be provided as agreed in the combined volunteering experience trip contract, COOPERATING VOLUNTEERS, S.L. or, where applicable, its collaborating entities will offer, at no additional cost to the customer, suitable alternative solutions, if possible of equivalent or superior quality to those specified in the contract, for the continuation of the combined volunteering experience trip, even if the return of the customer to the departure point is not carried out as agreed.
If the proposed alternative solutions result in a combined volunteering experience trip of lesser quality than specified in the contract, COOPERATING VOLUNTEERS, S.L. or, where applicable, its collaborating entities will apply an appropriate reduction in price to the customer.
The customer may only reject the proposed alternative solutions if they are not comparable to those agreed in the combined volunteering experience trip contract or if the price reduction provided is inadequate.
When a non-conformity significantly affects the execution of the trip and COOPERATING VOLUNTEERS, S.L. or, where applicable, its collaborating entities, have not remedied it within a reasonable period established by the customer, the customer may terminate the contract without penalty and, where applicable, request both a price reduction and compensation for damages caused.
If the combined volunteering experience trip includes passenger transport, COOPERATING VOLUNTEERS, S.L. and, where applicable, its collaborating entities, in the cases indicated in the previous two paragraphs, will repatriate the customer without undue delay and at no additional cost, using equivalent transportation.
If it is impossible to guarantee the return of the customer as agreed in the contract due to unavoidable and extraordinary circumstances, COOPERATING VOLUNTEERS, S.L. or, where applicable, its collaborating entities, will bear the cost of necessary accommodation, if possible of an equivalent category, for a period not exceeding three nights per customer. When European passenger rights regulations applicable to the respective transport means for the return of the customer are established, these periods will apply.
The cost limitation referred to in the previous section will not apply to persons with disabilities or reduced mobility, as defined in Article 2(a) of Regulation (EC) No. 1107/2006 of the European Parliament and Council of 5 July 2006 on the rights of disabled persons or persons with reduced mobility in air transport, nor to their companions, pregnant women, and unaccompanied minors, as well as persons with specific medical needs, if their particular needs have been communicated to the organizer or, where applicable, its collaborating entities, at least forty-eight hours before the start of the trip. COOPERATING VOLUNTEERS, S.L. and its collaborating entities cannot invoke unavoidable and extraordinary circumstances for the purpose of limiting liability if the carrier cannot rely on such circumstances under European regulations.
INSOLVENCY OF THE ORGANIZER OR ITS COLLABORATING ENTITIES
If the organizer or its collaborating entities become insolvent, the customer of the combined volunteering experience trip will be reimbursed for the payments made. In the event that the organizer or, where applicable, its collaborating entities become insolvent after the start of the combined volunteering experience trip and it includes transportation, the repatriation of the customer will be guaranteed.
Insolvency Guarantee: COOPERATING VOLUNTEERS, S.L. has subscribed to an insolvency protection guarantee with AXA SEGUROS GENERALES, S.A. (Monseñor Palmer Street, 1, 07014, Palma de Mallorca), mediated by INTERMUNDIAL XXI, S.L. (Paseo de Recoletos 27, floor 4, 28004, Madrid, phone: 91 542 02 09, email: produccion@intermundial.es), with the competent authority being the DIRECCIÓ GENERAL DE TURISME, located at Passeig de Gràcia, 105, 08008, Barcelona, phone: 93 484 95 00, in case COOPERATING VOLUNTEERS, S.L. incurs insolvency.
If services are denied due to the insolvency of COOPERATING VOLUNTEERS, S.L., the customers of the combined volunteering experience trip may contact said entity or, where applicable, the competent authority.
PERSONAL DATA PROTECTION
In compliance with Organic Law 3/2018 of December 5, on Personal Data Protection and Digital Rights Guarantee and European Regulation 2016/679, regarding the protection of natural persons concerning the processing of personal data and the free circulation of such data, the agency and the customer of the combined volunteering experience trip agree to respect and comply with the current regulations on the matter.
If the customer indeed enters into a contract with the agency, the agency will provide information regarding data protection to the customer of the combined volunteering experience trip at the time prescribed by law. Likewise, you can view our privacy policy and data protection information at https://volunteerabroadcooperating.com/politica-de-privacidad/.
If you wish to exercise your rights regarding data protection, you may use the following form: Request Model for Exercising the Rights of the Interested Party.
PRESCRIPTION OF ACTIONS
Actions derived from the rights recognized by the law will prescribe after two (2) years, starting from the date of the contract.
APPLICABLE LAW AND JURISDICTION
This website is governed by Spanish law, and in the case of any litigation or dispute arising from the use of this website, both parties agree to submit to the jurisdiction of the courts of the city of Barcelona. This clause of express submission to the courts of the city of Barcelona will not apply in cases of litigation with website users who, under current legislation, are considered consumers, in which case the provider and the user agree to submit any disputes arising from the provision of the products or services covered by these terms to the courts where the user is located.
Similarly, the provider and the user may submit their disputes to arbitration processes provided for in the arbitration legislation and the defense of consumers and users, and to the extrajudicial dispute resolution procedures that are established through codes of conduct or other self-regulation instruments.
If a customer from the European Union (except Spain) is dissatisfied with the products or services contracted, they may visit the following link to file the corresponding claim: http://ec.europa.eu/consumers/odr/.
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Our volunteers will be able to validate university credits with the aim of traveling in a more responsible and economical way.
What does volunteering focused on university practices involve?
At Cooperating Volunteers, we make agreements with different universities to validate university credits with the aim of traveling in a more responsible and economical way.
The specialties we work with are extensive: medical volunteering, nursing, education, social work, psychology, physiotherapy, engineering, architecture…
The practices can be carried out in our designated destinations for this purpose, as well as in Spain.
If you choose an international destination, it’s a unique way to live an unforgettable and enriching experience, as you will have the opportunity to continue your education in another country, with a completely different culture.
Stepping out of our comfort zone and being part of the various projects at the destination will allow us to grow both personally and professionally, creating a more extensive curriculum.
And we are fully convinced that this experience will accompany you throughout your life.
You will be able to visit hospitals, schools, centers, orphanages, and participate directly and actively in the daily lives of all those people at the destination, always accompanied by other professionals willing to collaborate hand in hand with you and guide you in daily tasks.
If your university is not part of the agreement with Cooperating Volunteers, you can contact cristina@cooperatingvolunteers.com so that we can get in touch and make this experience a reality.
Corporate volunteering consists of tailored programs for your company, designed to develop teamwork skills.
It is proven that teamwork directly impacts productivity.
Collective effort surpasses individual capabilities, promotes diversity of skills, stimulates creativity, and facilitates problem-solving in the face of various challenges.
Therefore, it not only maximizes efficiency but also enriches the work environment.
We conduct corporate volunteering programs that consist of customized programs for your company, designed to develop teamwork skills, improve performance, and foster unity among employees.
We tailor projects to the corporate identity and size of the company, and we can adjust them to any destination and time of the year.
The advantages of corporate volunteering include:
The future is aligned with a more responsible society, and participating in social projects positions our company among the list of revolutionary businesses that want to be part of the change.
If you resonate with this message, corporate volunteering is a unique experience both individually and collectively, and at Cooperating Volunteers, we accompany you throughout the process to make it a unique journey.
Quality time spent with family strengthens emotional bonds, promotes communication, and contributes to the emotional well-being of its members.
Spending quality time with family and being able to disconnect from our hectic routines is not only enriching but also necessary.
Sometimes we forget to communicate, connect, and dedicate time to each other. Each one of us lives focused on our jobs, schools… And it’s necessary to find the opportunity to pause and take care of ourselves.
Quality time spent with family strengthens emotional bonds, promotes communication, and contributes to the emotional well-being of its members. And of course, it creates lifelong positive memories.
At Cooperating Volunteers, we suggest moving away from those ‘more superficial’ trips (which can also be fantastic), but we invite you to live this experience to bring out our most empathetic and humanitarian side.
Family volunteering gives us the opportunity to be part of a positive impact, promoting values of solidarity and social responsibility.
There are many families who choose to experience these trips focused on cooperation and direct involvement with different communities around the world, where living conditions are very different and sometimes entirely precarious.
Projects are tailored to different ages, allowing us to work together.
An incredible way to fill our suitcase with memories, learning, and knowledge.
And although stepping out of our comfort zone often feels daunting, we assure you firsthand that it’s worth it.
At Cooperating Volunteers, we accompany you throughout the entire experience, from start to finish, to make it unforgettable.
At Cooperating Volunteers, we believe it’s never too late for anything, especially for volunteering and living a unique and unforgettable experience.
There are many people, increasingly so, who opt for responsible travel that involves social work.
Accustomed to organized and mostly touristic trips, at Cooperating Volunteers, we want to advocate for a more enriching experience, one that transforms us from within and allows us to be part of the change the world needs to see.
We can adapt both the destination and the duration of our projects to fit your needs.
It’s an opportunity full of emotions that allows us to significantly contribute to different communities and their evolution. And you can participate in different areas such as education, social support, or assistance in different centers.
Some of the benefits include:
Living this experience will undoubtedly be a before and after.
A volunteering initiative with leadership and impact through the educational action program.
When we talk about social volunteering, we refer to all those actions and activities carried out altruistically, selflessly, and with the aim of addressing multiple problems and needs of different communities, always focused on education and self-sufficiency.
Education is essential because it provides the tools and knowledge necessary for personal, social, and economic development.
Our goal is to create self-sufficient communities and provide opportunities for the future personal development of each member. The message is not to ‘give’, but to accompany in the process of training for self-managed provision.
At Cooperating Volunteers, many of our destinations and projects embrace this type of volunteering. Some of our projects include: community programs, education, women’s empowerment…
And although they are completely different from each other, they share a single objective: progress towards a society that can embrace us all in the same way.
If you are someone who is restless, who needs to see a change in the future, volunteering is an experience tailor-made for you.